Shipping Policy

Last updated: 27 October 2026

At Strelitzia, we aim to ensure that every order is carefully prepared and delivered as efficiently as possible.

Please review the following information regarding order processing, delivery times, shipping destinations, shipping costs and international deliveries.

1. Order Processing

Orders are prepared for dispatch following successful payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email containing the relevant tracking information, where available.

Orders are processed on business days, Monday to Friday, excluding Portuguese public holidays.

Orders placed during weekends or public holidays will be processed on the next available business day.

2. Shipping Destinations

Strelitzia offers delivery to selected destinations within Portugal and, where available, the European Union and other international markets.

The available shipping destinations and delivery options are displayed during checkout.

International shipping availability may vary depending on the destination, carrier restrictions and applicable customs requirements.

If your country or region is not available at checkout, please contact our customer service team for further information.

3. Delivery Times

Estimated delivery times depend on the destination, order processing requirements and carrier operations.

Mainland Portugal

Delivery is generally expected within approximately 2 business days, following payment confirmation and subject to order processing and carrier availability.

Azores and Madeira

Delivery times vary depending on the island, shipping service and carrier availability.

European Union and International Destinations

International deliveries generally require longer transit times, often approximately one week or more, depending on the destination and shipping service.

Applicable delivery estimates will be communicated during checkout or in the order confirmation where available.

Orders shipped outside the European Union may require additional time due to customs procedures and local import requirements.

Delivery times are generally calculated in business days, excluding weekends and applicable public holidays.

These estimates do not affect mandatory consumer rights concerning delivery deadlines, delays or undelivered orders.

4. Shipping Costs

Shipping charges depend on the delivery destination and applicable order conditions.

Mainland Portugal

Strelitzia offers home delivery to addresses in mainland Portugal.

Standard Home Delivery: €5.00

Collection-point delivery is not currently offered as a standard shipping option.

Free Shipping: Available for eligible orders of €250.00 or more delivered to mainland Portugal.

Azores and Madeira

Shipping costs for the Azores and Madeira depend on the available shipping service and will be displayed during checkout.

Any applicable free-shipping conditions for these destinations will be communicated separately.

European Union and International Destinations

Shipping costs vary depending on the delivery destination and available shipping services.

The applicable shipping charges will be displayed during checkout before the purchase is completed.

International shipping options are available only for eligible destinations.

General Conditions

The total amount payable for the order, including applicable shipping charges, will be presented before payment confirmation.

Any additional shipping promotions or special conditions will be communicated on the website or during checkout.

Strelitzia does not charge undisclosed shipping fees after an order has been placed.

5. Shipping Carriers and Order Tracking

Strelitzia works with Via Direta for its shipping and delivery operations.

The available delivery services may vary depending on the destination and operational requirements.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Tracking information may take some time to become available or to reflect the latest shipment updates.

If you experience difficulties tracking your order, please contact our customer service team.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your delivery address, postal code, contact details and any additional delivery instructions are correct.

An incorrect or incomplete delivery address may result in delays, unsuccessful delivery attempts or the return of the parcel.

Additional shipping or redelivery charges may apply, where permitted by law, if delivery difficulties arise from incorrect information provided by the customer.

Please contact Strelitzia as soon as possible if you notice an error in your delivery details.

Once an order has been dispatched, address changes may no longer be possible.

Where supported, customers may request delivery changes directly through the shipping provider.

7. International Customs, Duties and Taxes

Orders shipped outside the European Union may be subject to customs inspections, import duties, local taxes or other charges imposed by the destination country.

Depending on the destination and delivery service, these charges may be included in the amount paid at checkout or collected separately during the import process.

Any additional charges payable by the recipient will be communicated before purchase, as required by applicable law.

International customers may be required to provide additional information or documentation for customs clearance.

Customs procedures may affect estimated delivery times.

Strelitzia will provide the information and documentation required of the seller under applicable customs and consumer protection regulations.

8. Failed Delivery Attempts and Uncollected Parcels

If delivery cannot be completed, the carrier may arrange another delivery attempt, provide collection instructions or return the parcel to the sender.

Customers are encouraged to follow the tracking information and any instructions provided by the carrier.

If a parcel is returned to Strelitzia because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect the parcel, our customer service team will contact the customer to discuss the available options.

Any additional delivery charges will be assessed in accordance with applicable law and the circumstances of the order.

9. Delayed or Missing Orders

Although we make every reasonable effort to meet estimated delivery times, occasional delays may occur.

If your order has not arrived within the communicated delivery period, please contact:

Email: geral@strelitzia.pt

Please provide your order number and tracking details, if available.

Our team will investigate the situation with the relevant shipping provider.

Applicable statutory consumer rights concerning delivery deadlines, additional delivery periods, contract termination and reimbursement remain fully protected.

10. Damaged Parcels or Incorrect Deliveries

We recommend inspecting your parcel and its contents upon delivery.

If an item arrives damaged, defective or incorrect, please contact us as soon as possible.

Email: geral@strelitzia.pt

Please include your order number, a description of the issue and, where possible, photographs of the item and packaging.

Strelitzia will assess the situation and provide an appropriate resolution in accordance with applicable consumer protection legislation.

Nothing in this section limits your statutory rights relating to damaged, defective or non-conforming goods.

11. Pre-Orders

Products offered on a pre-order basis may have different dispatch or delivery dates.

Where applicable, the estimated delivery period and relevant conditions will be communicated before purchase.

Customers will be informed of material changes to the agreed delivery arrangements, without prejudice to their statutory consumer rights.

12. Returns and Exchanges

For information regarding returns, refunds and the statutory right of withdrawal, please refer to our Returns & Refunds Policy.

For voluntary exchanges, including size or colour changes, please consult our Exchanges Policy.

Return and exchange requests can be submitted using the respective online forms available on those pages.

13. Contact Information

For questions regarding shipping, delivery or order tracking, please contact:

STRELITZIA, LDA

Email: geral@strelitzia.pt

Website: www.strelitzia.pt